Cancellation & Refund

CANCELLATION POLICY

Cancelling a reservation at www.infinitearesorts.com is as fast and easy as booking one.

We would love to have you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds.

We do not charge cancellation fees for bookings cancelled before 15 days from the date of arrival. So any reservation cancelled before 12 noon (local hotel time), 15 days out from the arrival will not incur a cancellation charge. However, any reservation cancelled within the 15 days of arrival, post 1400 hrs. local hotel time (termed as late cancellation) or a no-show on the date of arrival will be charged for the total stay in full or equivalent to the deposit made (whichever is higher).

Cancellation policy during black-out period

20th December to 5th January - no cancellation charge if cancelled before 90 days from the date of arrival, thereafter total stay in full or 100% deposit will be charged.

Cancellations during the stay

In case you decide to shorten your booking post the check-in date, you will be charged for the entire stay for which the reservation was originally made for.

REFUND POLICY

In case of a reservation cancelled outside the 15 day period from the date of arrival, the refund will be processed within 15 bank working days from the date of receipt of bank account details from the customer.(not valid for black-out period)

Credit card transaction or processing fee if any will be deducted from the refund.

Refund will be processed in local currency only.

Refund for late cancellations

No refund will be processed for late cancellations (cancellations received within 15 days from the arrival date) or for the no-shows on the date of arrival in any case whatsoever